Remarkable Service

Rick and Ines – We congratulate you on your strong performance in 2007 and are pleased to honor you as a member of the Coldwell Banker International Sterling Society.

Your dedication to customer satisfaction and truly remarkable service empower you to achieve success in todays market, and your accomplishments rank you among the top 5.7% of all Coldwell Banker NRT Sales Associates nationwhide. Your achievements are a direct result of your commitment to excellence and effective marketing skills, and we appreciate your contributions.

~ Clark W. Toole III – Coldwell Banker President and CFO
~ Gus Rubio – Coldwell Banker Regional Senior Vice-President of Southeast Florida

Every Call Returned

Rick and Ines, you were simply great! You worked as hard as anyone I have ever dealt with. Every lead was pursued. You had my best interest in mind every step of the way. You guided me, counseled me and calmed me! You returned every call and called or emailed on your own to give me news and updates. Every showing of my property was given your personal attention and highest priority. Conducting business from out of state you showed me many courtesies and often took care of details I could not address from afar. I am so glad I was referred to you. Even in the midst of a very difficult real estate market you performed admirable.

Thank you,

~ M. Davis

Impressive Team

Dear Ines and Rick

I just wanted to extend to you both how fortunate Gord and I feel to have found you. I thought it would be difficult to buy Real Estate from another country. I started out thinking I would rent, you gave me the same time and attention as a million dollar client. After just a couple of outings, I knew you would make a purchase painless. Even an outside agent expressed how impressive a team you are. You took care of every detail and then some! I also thank you for continuing to hold my hand, giving names and numbers of contacts and places…Oh and don’t even get me started on your kickin website! I’ve been telling all my Canadian friends about you!

Sincerely,

~ C. and G. Currie

Outstanding!

Rick and Ines were outstanding in the continuous help with selling and/or renting my house. In a very difficult market, they managed to provide the best service I have experienced. Continue your excellent work.

~ F. Moussallam

Above And Beyond Professional Courtesy

Rick and Ines,

After frustratingly plodding through at least 15 listings searching for a decent rental, I was directed to go through a broker by a co-worker. Being a transplanted New Yorker, I had never worked with a broker so I asked around as to what to expect. I never imagined I would find someone who could deliver on my very meticulous demands, then I came across the two rental listings posted by your company. Even prior to meeting with Rick, I was impressed with the presentation of the ads (you wouldn’t believe how many ads with typos and wrong information are out there). Even though I thought “these listings are too good to be true, there has to be a catch” I called. It turned out to be the best decision I could have possibly made.

From our initial meeting to the present; Rick has gone above and beyond professional courtesy to ensure my experience was a positive one. The two listings were superlative; well priced, in a decent neighborhood and with amenities some would consider a luxury. He tirelessly worked to ensure all my paperwork was correct and submitted on time, and even came over to check up on me after I had moved in. I couldn’t be happier with my new residence; it has met and risen above my expectations. Now, as Rick knows, whenever I hear of someone with real estate needs I immediately recommend Rick and Ines and will continue to do so. Thanks again, the place is wonderful!

~ Yahaira Cespedes

High On Your List

Our firm is out of Chicago. We have clients from all over the world come to us for help looking for the ideal property in the southeast US. We are very knowledgeable about almost all of the southeast but decided a long time ago not to try and become the micro-level expert on every area. We spent a long time sifting through realtors in key markets like Miami and we have decided to refer all of our Miami business to Rick and Ines.

Rick and Ines are truly fine people with strong convictions about their market and I believe having worked with hundreds of realtors across the country – Rick and Ines should be high on your list of considerations for a broker. By the way, there is nothing in it for us (yes we do get a referral fee when we fee them a client), this is straight from the heart.

~ Marian Schaffer/Terry Molnar – The Schaffer Realty Group

Professional, Tireless And Real

It is truly difficult to write a glowing testimonial for Ines and Rick. Why? Well, finding words that are strong enough without sounding clichéd, overused, or trite necessitates an unabridged dictionary. So, we’ll err on the side of simplicity. They rock!

From the first contact with Ines we were guided with care and compassion. The full story of our recent, successful purchase of a short sale condo in midtown Miami, while appropriate for the Halloween season upon us, is too long and harrowing to recount. However, throughout it all, Ines and Rick were there to keep us calm, encourage our patience, and close the gaps in our knowledge. For example, Ines’s clearly stating right up front that ’short sales are long and tough, but if you’re patient…’ kept us focused and realistic. She never ’sold’ anything to us, but rather let us buy. She never forced her perspective on us, but rather shared honest assessment and data for our consideration. She was professional, tireless, and real with us both face-to-face and long-distance. When tough economic reports in the news made us anxious, her insight and intelligence kept us balanced. The process took over five months…five months of little to no movement on the part of the seller’s bank, but not Ines. She moved! She was our advocate and communication link while the bank thought about the short sale, misplaced paperwork, thought some more, and passed our offer from level to level, operating as if heavily sedated. The only thing that made us stay with the short sale process, other than perhaps naivete, was the realistic hope that she continued to instill in us (and the desire for warm weather in the Winter, of course.) Completing the picture, Rick offered the detail, humor, and smarts that were needed to help us get the right mechanics moving. If the bank was going to slow this down, Rick and Ines ensured that we wouldn’t.

So, while we’re not ones to gush, in rereading what we’ve written above about Ines and Rick, we realize it’s nearly a love letter. So be it. It’s deserved. If you have any choice in the team with whom you work on your real estate search or transaction, the choice is clear and absolute: Rick and Ines. Period.

~ Ken De Loreto and Ritch Holben

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